Frequently Asked Questions

What is BayGenie eBay Auction Sniper?
BayGenie eBay Auction Sniper automatically places your bid in the last seconds of eBay auction, thus avoiding bidding war and dramatically increasing your chance of winning.

How does it work?
It's as easy as 1-2-3,
1. Find the auction you want to bid on from eBay.
2. Enter the eBay item number into BayGenie and BayGenie will pull the auction information from eBay.
3. Schedule how many seconds before the auction ends is and how much the maximum amount is that you want BayGenie to place bid.
That's it! Just sit back and relax, BayGenie will automatically place bids for you when the time comes.

How much does it cost?
You can use BayGenie Online for Free for a month. After that, if you don't like it, you can just walk away and there is no charge or any obligation from you. But if you like it, you can subscribe the service for as low as 99 cents a month and there is no automatic recurring charge after your subscription ends. See our pricing table for more details.

How do I pay my subscription?
We accept payments through PayPal. That means you can use credit card, bank balance, or PayPal balance to pay the subscription fee. Our system will remind you 15 days before your subscription expires so you have enough time to resume your service without interruption.

Why do you need my eBay username and password?
In order for bidding on eBay to work, BayGenie has to login to eBay on behalf of you. To do so, the system has to know your eBay username and password. Your eBay login information is encrypted and stored in our secured database. It is used solely for bidding purpose and is not shared with anyone else.

Is BayGenie Online secure?
Our server is hosted at the state of art commercial hosting center with these services,
- Firewall Protection
- Gateway Anti-Virus
- Intrusion Protection
- SSL Encrytion between your computer and our server

Why should I use BayGenie instead of other sniping services?
- Most comprehensive auction sniping service provider. We provide BayGenie eBay Auction Sniper Free, Pro and Online, which include both Windows and Web solutions, free and paid services.
- Newest technology. BayGenie Online is built from scratch using the latest technology which brings speed and elegancy to the web site. Plus we have invested a lot of effort to improve the performance between our server and eBay which means higher rate of successful sniping.
- Lowest cost. At $0.99/mo with unlimited bids, our price is 75% - 85% lower than our competitors. You always pay the same low price, no matter how many auctions you win and how much the auction's ending prices are. Why should you pay higher fee for the service to place a higher bid while to the server (except for the actual numbers sent to eBay) placing the bid is exact the same as placing a lower bid?

Which eBay sites does BayGenie support?
BayGenie supports 16 eBay global sites: United States, Australia, Austria, Belgium (French & Dutch), Canada, France, Germany, India, Ireland, Italy, Netherlands, Poland, Singapore, Spain, Switzerland and United Kingdom. You will bid on the auctions in their local currencies.

What is the ideal lead time?
Although BayGenie do support last second bidding, we do recommend lead time between 3-5 seconds in order to minimize the risk of late bidding (placing bid after auction has ended).

Why didn't BayGenie place bid for me?
Besides late bidding (placing bid after auction has ended), there could be multiple reasons that your bid can't go through on eBay, including but not limited to:
- Buyer requirements (most common). See eBay's help on this topic.
- Minimum bid increment requirements. You may indeed have had a slightly higher bid, but eBay has minimum bid increment requirements and rejected your bid. See eBay's help on this topic.
- Your eBay password has been changed and BayGenie couldn't login on behalf of you.
- You or the auction seller's eBay account has been suspended or terminated.
- The auction has special requirements (such as mature adult auction) and has extra bidding steps.
- BayGenie problem. Please report your problem using our contact form or send email to support@baygenie.com.